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Forum & Support

VEX Forum

Firmware Updates

Competition Manual

Marketing Resources

FAQ's

Contact Information

 

VEX Forums

The VEX Forum is the go-to place for any VEX related question. Have a question about a specific game rule or situation? Ask it in the Official Q&A channel! Or, if you're having problems with your code or a specific part, post your question in a Technical Support channel for almost instantaneous help from VEX staff or the rest of the community. Feel free to share your creations with us and the rest of the community in the Robot Showcase channel, or on VEX Social Media!

Competition Manual and Resources

Game Video

Released 4/22/2016

Game Manual

Updated 8/17/2016

Appendix B

Updated 8/17/2016

Appendix E

Updated 8/17/2016

Marketing Resources

VEX Robotics digital resources are made freely available for promotional and private use if proper VEX branding is upheld. Examples of acceptable use would be local team recruitment or fundraising advertisements. Commercial use must credit VEX Robotics, Inc., unless otherwise agreed upon.

To ensure consistency of the VEX brand, please consult the appropriate VEX style guides before utilizing any VEX logos or artwork. Feel free to contact branding@vex.com with any questions, requests for permission, or information regarding resources not available on this page. For other marketing inquiries, please contact marketing@vex.com.

FAQ's

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You will need to update the firmware for your Cortex / Joystick using the VEXnet Firmware Upgrade Utility 4.X.X.
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You will need to run the VEXnet Firmware Upgrade Utility 4.X.X. If the problem consists, please contact customer support.
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You will need to run the VEXnet Firmware Upgrade Utility 4.X.X. If the problem persists, re-install the VEXnet Serial USB Driver.
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You will need to replace the power connector on your Cortex. For assistance with this, please contact customer support.
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First, check your wiring for shorts and damaged insulation. If the problem persists, your Cortex can be replaced if it is still under warranty. To file for a return please contact customer support.

If your Cortex is out of warranty, we recommend making up for the lost port by using a Y-Cable (P/N: 276-1423).
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First, ensure that you have a Motor Controller 29 attached to your motor. If the problem continues, recalibrate your Joystick per section 6 of the VEXnet User Guide.
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First, ensure that a "2 Joystick" program is downloaded into your Cortex. If the problem persists, make sure that the two Joysticks are properly connected, and using the partner-to-partner port.
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Re-downoad default code using easyC or ROBOTC.

If you do not have one of these compilers, you may use the VEXnet Firmware Upgrade Utility 4.X.X, but make sure that the default code option is turned "on".
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Reverse the connection between your motor, and Motor Controller 29. (Red to black, black to red)
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You will need to contact easyC (Intelitek) or ROBOTC, depending on the compiler you are using.

Contact Information

VEX Robotics, Inc.
1519 Interstate 30 West
Greenville, TX 75402
United States

+1-903-453-0802 phone
+1-214-722-1284 fax

US Sales and Support hours are Monday - Friday, 7a - 6p Central

Please note that support is limited between 7-8a and 5-6p


sales@vexrobotics.com Sales
support@vexrobotics.com Technical Support
forumsupport@vexrobotics.com Forum Support
news@vexrobotics.com Media Requests / info
marketing@vexrobotics.com Marketing Inquiries
branding@vexrobotics.com Branding Inquiries

For returns, contact support@vexrobotics.com for an RMA Number and fill out an RMA form. More details can be found on our Policies page.

 

Regional Sales & Distribution

Canadian Sales & Distribution

Innovation First, International

Innovation First International - Canada, Inc.
940 Brock Rd. Unit #9
Pickering, Ontario
L1W 2A1
Canada

casales@vexrobotics.com
905-492-2099 phone
905-492-2638 fax

European Sales & Distribution

Innovation First, International

Innovation First, International (UK) Limited
6 Melford Court
Hardwick Grange
Warrington
WA1 4RZ
United Kingdom

eusales@vexrobotics.com
+44 (0) 1925 251038 phone

Asia Sales & Distribution

Innovation First, International

Innovation First, International (HK) Limited
Suite 1006, Chinachem Golden Plaza
77 Mody Rd., Tsim Sha Tsui East
Kowloon
Hong Kong


apinfo@innovationfirst.com
+852 2152-0727 phone
+852 2117-9335 fax