Ordering Info & Policies

Ordering Information


Below are some of the most frequently asked questions about ordering from VEX Robotics.

If you still need assistance, feel free to contact us at (903) 453-0802 from 7 a.m. - 5 p.m. Central, Monday through Friday.

If you still need assistance, feel free to contact us at (905) 492-2099 from 8:30 a.m. - 4:30 p.m. Eastern, Monday through Friday.

If you still need assistance, feel free to contact us at 00 44 (0)1925 251038 from 9 a.m. - 5 p.m. GMT, Monday through Friday.

Yes! The minimum Purchase Order we can process is $200. Email (sales@vexrobotics.com) or Fax (214-722-1284) us a copy of your PO. Please allow 1 business day for processing.

Yes! The minimum Purchase Order we can process is $200. Email (casales@vexrobotics.com) or Fax (905-492-2638) us a copy of your PO. Please allow 1 business day for processing.

Yes! The minimum Purchase Order we can process is £100. Email (eusales@vexrobotics.com) or Fax (00 44 (0)1925 479873) us a copy of your PO. Please allow 1 business day for processing.

Yes! The minimum Purchase Order we can process is €100. Email (eusales@vexrobotics.com) or Fax (00 44 (0)1925 479873) us a copy of your PO. Please allow 1 business day for processing.

We do not charge Sales Tax outside of the State of Texas. If you are within the State of Texas, you will need to send along your tax exempt certificate in order to have tax removed from your order. Please send this at the same time as your Purchase Order. All other states will not have tax charged, so an exemption certificate is not necessary.

You can send a blanket Purchase Order or a Purchase Order that references a quote. (See "How do I generate a quote" below.) Send us your quote number at the time of the Purchase Order, and ensure that the Purchase Order does one of the following:

  1. a) Includes estimated shipping costs on your quote
  2. b) Adds an estimated 10% of your order as Shipping and we will bill you the correct amount
  3. c) Specifies that shipping can be added to the order above the total amount listed on the Purchase Order

Without one of these options, we cannot process the PO.

Note: PO's cannot contain a Ship To address that is a PO Box (unless a street address is also listed).

Getting a quote on your order from vexrobotics.com is easy:


  1. Log in to your vexrobotics.com account or create a new one if you don't have an existing account. (Otherwise, you will not be able to save the quote for future reference)
  2. Add the items you want to order to your cart.
  3. Proceed to checkout either from your cart or from the links on the top right side of any page.
  4. Select your Billing and Ship To Addresses.
  5. Select a Shipping Method.
  6. On the Payment Information tab, select Generate Quote.
  7. Review your order. If everything is correct, click the Place Order button to submit your quote.

You will recieve an email that details your quote and provides a link back to vexrobotics.com to order your quote. You can access all of your quotes and order by logging into your account and clicking the "My Account" link at the top of all pages.

Note: You may also send us your quote number along with a blanket PO or a PO that references the quote number.

Yes! A copy of our W-9 form can be downloaded here.

We do not charge Sales Tax outside of the State of Texas. If you are within the State of Texas, you will need to send along your tax exempt certificate in order to have tax removed from your order. Please send this at the same time as your Purchase Order to sales@vexrobotics.com. All other states will not have tax added to your order, so an exemption certificate is not necessary.

For details on how to become an authorized reseller, please email us at sales@vexrobotics.com.

VEX Robotics Policies & Warranty Information

Ordering & Shipping

  • We ship products via FedEx. Freight and palletized shipping can be arranged.
  • We ship products via Purolator. Freight and palletized shipping can be arranged.
  • We ship products via UPS. Freight and palletised shipping can be arranged.
  • We have low international shipping rates. We also offer shipping from multiple regions.
  • Orders of in stock products placed before 3:00 PM Central will ship the same business day.
  • Orders of in stock products placed before 3:00 PM Eastern will ship the same business day.
  • Orders of in stock products placed before 4:00 PM GMT will ship the same business day.
  • Orders placed after 3:00 p.m. Central, on weekends, or on holidays will be processed the next business day.
  • Online ordering is provided for convenience and for evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged over the phone. Any orders may be placed by contacting VEX Robotics directly.

Payment Options

  • We accept Visa, MasterCard, Discover and American Express for online orders.
  • We accept Visa and MasterCard for online orders.
  • Checks are accepted only with mail-in orders.
  • Checks are accepted only with mail-in orders.
  • Purchase order must be $200 minimum and NET30 terms.
  • Purchase order must be £100/€100 minimum.
  • VEX Robotics retains the right to reject any purchase order.

Warranty Policy

  • VEX Robotics, Inc. warrants our products to be free from defects in manufacturing, materials and workmanship for a period of three (3) months from the date of purchase.
  • This warranty covers normal use as described in the product manual and within the limits as specified in any applicable data sheets.
  • This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.

Shipping Errors & Defective Products

  • Claims for shipping shortages, errors, or defective materials must be in writing and received by VEX Robotics, Inc. within ten (10) days after receipt of shipment by buyer.
  • Claims for shipping shortages, errors, or defective materials must be in writing and received by VEX Robotics, Inc. within ten (10) days after receipt of shipment by buyer.
  • Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order.

Repair Policy

Product Repair or Out of Warranty:
  • The term "Out of Warranty" applies to products whose warranty period has expired or products whose failure was caused by factors other than defects in maunfacturing, materials, or workmanship.
  • Out of Warranty products may not be capable of being returned to the exact original specifications or dimensions.
  • There is a $50 repair fee on Out of Warranty products. VEX Robotics, Inc. reserves the right to not repair any Out of Warranty products.

Return Policy

  • Returns for credit are accepted for a period of three (3) months from the date of purchase. Returns for credit are subject to a 10% Restocking fee.
  • All programming software and digital curriculum purchases are non-refundable.
  • To initiate a product return, including warranty or repair, email support@vexrobotics.com to obtain a Return Merchandise Authorization (RMA) number and fill out our RMA Form.
  • To initiate a product return, including warranty or repair, email support@vexrobotics.com to obtain a Return Merchandise Authorization (RMA) number and fill out our RMA Form.

Ordering & Shipping

  • We ship products via FedEx. Freight and palletized shipping can be arranged.
  • We ship products via Purolator. Freight and palletized shipping can be arranged.
  • We ship products via UPS. Freight and palletised shipping can be arranged.
  • We have low international shipping rates. We also offer shipping from multiple regions.
  • Orders of in stock products placed before 3:00 PM Central will ship the same business day.
  • Orders of in stock products placed before 3:00 PM Eastern will ship the same business day.
  • Orders of in stock products placed before 4:00 PM GMT will ship the same business day.
  • Orders placed after 3:00 p.m. Central, on weekends, or on holidays will be processed the next business day.
  • Online ordering is provided for convenience and for evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged over the phone. Any orders may be placed by contacting VEX Robotics directly.

Payment Options

  • We accept Visa, MasterCard, Discover and American Express for online orders.
  • We accept Visa and MasterCard for online orders.
  • Checks are accepted only with mail-in orders.
  • Checks are accepted only with mail-in orders.
  • Purchase order must be $200 minimum.
  • Purchase order must be £100/€100 minimum.
  • VEX Robotics retains the right to reject any purchase order.

Warranty Policy

  • VEX Robotics, Inc. warrants our products to be free from defects in manufacturing, materials and workmanship for a period of three (3) months from the date of purchase.
  • This warranty covers normal use as described in the product manual and within the limits as specified in any applicable data sheets.
  • This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.

Shipping Errors & Defective Products

  • Claims for shipping shortages, errors, or defective materials must be in writing and received by VEX Robotics, Inc. within ten (10) days after receipt of shipment by buyer.
  • Claims for shipping shortages, errors, or defective materials must be in writing and received by VEX Robotics, Inc. within ten (10) days after receipt of shipment by buyer.
  • Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order.

Repair Policy

Product Repair or Out of Warranty:
  • The term "Out of Warranty" applies to products whose warranty period has expired or products whose failure was caused by factors other than defects in maunfacturing, materials, or workmanship.
  • Out of Warranty products may not be capable of being returned to the exact original specifications or dimensions.
  • There is a $50 repair fee on Out of Warranty products. VEX Robotics, Inc. reserves the right to not repair any Out of Warranty products.

Return Policy

  • Returns for credit are accepted for a period of three (3) months from the date of purchase. Returns for credit are subject to a 10% Restocking fee.
  • All programming software and digital curriculum purchases are non-refundable.
  • To initiate a product return, including warranty or repair, email support@vexrobotics.com to obtain a Return Merchandise Authorization (RMA) number and fill out our RMA Form.
  • To initiate a product return, including warranty or repair, email support@vexrobotics.com to obtain a Return Merchandise Authorization (RMA) number and fill out our RMA Form.