To process a return, repair, or replacement of your VEX products, you will first need to email your completed RMA Form to support@vex.com. This form contains all fields that are required to process your RMA, as well as all of our return policies and procedures listed on the second tab. After you receive an RMA number, please print out the completed form and mail it back to us along with the product that needs to be returned, repaired, or replaced. Please be sure to include a list of the issues associated with each item being sent back. Customers are responsible for the cost of reshipping the item(s).

All programming software and digital curriculum purchases are non-refundable.

There is a $60 USD repair fee, including applicable sales tax, on Out of Warranty products. VEX Robotics Inc. reserves the right to not repair any Out of Warranty products. The term "Out of Warranty" applies to products whose warranty period has expired or products whose failure was caused by factors other than defects in manufacturing, materials, or workmanship. Please note that depending on the circumstances, Out of Warranty products may not be returned to their exact original specifications or dimensions.

Note: Returns for credit are accepted for a period of three (3) months from the date of shipment, and are subject to a 10% restocking fee.

Orders of in stock products placed before 3:00 PM Central will ship on the same business day.

Orders of in stock products placed before 3:00 PM Eastern will ship on the same business day.

We do not offer partial shipping for orders containing backordered items. If you require in-stock items urgently, we recommend placing a separate order for the backordered items.

Orders of in stock products placed before 4:00 PM GMT will ship on the same business day.

Orders placed after 3:00 p.m. Central, on weekends, or on holidays will be processed on the next business day.

Online ordering is provided for convenience and for evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged over the phone. Failure to do so will result in a delay of shipment as VEX will need to notify the customer of additional shipping fees.

We ship products via FedEx. Freight, lift gate, and palletized shipping considerations can be arranged in advance of your order. Please note any special considerations on your Purchase Order and add the applicable cost of shipment, or contact our Customer Support Team for more information.

We ship products via Purolator. Freight, lift gate, and palletized shipping considerations can be arranged in advance of your order. Please note any special considerations on your Purchase Order and add the applicable cost of shipment, or contact our Customer Support Team for more information.

We ship products via UPS. Freight, tail lift, and palletised shipping considerations can be arranged in advance of your order. Please note any special considerations on your Purchase Order and add the applicable cost of shipment, or contact our Customer Support Team for more information.

We offer FedEx international shipping rates. We also offer shipping from our international offices – please see our reseller network below.

Online ordering is provided for convenience and for evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged over the phone. Failure to do so will result in a delay of shipment as VEX will need to notify the customer of additional shipping fees.

We ship products via courier. Freight, lift gate, and palletized shipping considerations can be arranged in advance of your order. Please note any special considerations on your Purchase Order and add the applicable cost of shipment, or contact our Customer Support Team for more information.

Through our logistics providers we offer competitive international shipping rates.

We accept Visa, MasterCard, Discover, and American Express for online orders.

We accept Visa and MasterCard for online orders.

Checks are accepted only with mail-in orders. Please allow ample time (up to 30-45 days) for processing.

Cheques are accepted only with mail-in orders. Please allow ample time (up to 30-45 days) for processing.

Purchase order must be Net 30 terms, have shipping costs included or approved, and must have a street address for shipping (no PO Boxes).

Purchase order must be £100/€100 minimum.

VEX Robotics retains the right to reject any purchase order.

Note: Sales tax exemption must be granted prior to ordering. We are unable to refund sales tax after your order has been placed.

Credit Card Payment is processed via PayPal. They accept Visa, MasterCard, Discover, and American Express for online orders.

Checks in Hong Kong Dollars from local Hong Kong banks may be accepted. Please check with us before by emailing ap-sales@innovationfirst.com.

VEX Robotics retains the right to reject any purchase order.

Note: Please note that any local sales tax, tariff, duty is payable by the recipient.

VEX Robotics, Inc. warrants our products to be free from defects in manufacturing, materials, and workmanship for a period of three (3) months from the date of shipment.

This warranty covers normal use as described in the product manual and within the limits as specified in any applicable data sheets.

This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.

Claims for shipping shortages, errors, or defective materials must be in writing and received by VEX Robotics, Inc. within ten (10) days after receipt of shipment by buyer.

Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order.