VEX Robotics and COVID-19

Click here for Frequently Asked Questions regarding VEX Robotics and COVID-19.

VEX Robotics is still shipping orders in accordance with our shipping policies and timelines. To best serve our customers, any freight orders will require manual confirmation in advance that you are still able to receive shipments.

If you have any questions or require special considerations, such as changing a shipping address on an existing order, please don't hesitate to contact sales@vex.com or 903-453-0802.

VEX Robotics and COVID-19

Click here for Frequently Asked Questions regarding VEX Robotics and COVID-19.

In accordance with the Ontario Government, our Canadian office and warehouse will be closed until Wednesday April 8th, due to COVID-19. Orders will resume shipping upon our return. Please feel free to email us at casales@vex.com if you have any questions.

Thank you for your understanding during this difficult period. All the best and stay safe.

VEX Robotics and COVID-19

Click here for Frequently Asked Questions regarding VEX Robotics and COVID-19.

To best serve our customers, any freight orders will require manual confirmation in advance that you are still able to receive shipments.

If you have any questions or require special considerations, such as changing a shipping address on an existing order, please don't hesitate to contact eusales@vex.com or 00 44 1925 251038.

VEX Robotics and COVID-19

Click here for Frequently Asked Questions regarding VEX Robotics and COVID-19.

To best serve our customers, any freight orders will require manual confirmation in advance that you are still able to receive shipments.

If you have any questions or require special considerations, such as changing a shipping address on an existing order, please don't hesitate to contact eusales@vex.com or 00 44 1925 251038.

VEX Robotics and COVID-19

Click here for Frequently Asked Questions regarding VEX Robotics and COVID-19.

To best serve our customers, any freight orders will require manual confirmation in advance that you are still able to receive shipments.

If you have any questions or require special considerations, such as changing a shipping address on an existing order, please don't hesitate to contact auinfo@vex.com or 61 08 8326 5500.

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Lithium Ion Shipping Overview

Many VEX Robotics products utilize Lithium Ion (Li-Ion) batteries thanks to their superior power density, longer life cycle, and consistent performance. While VEX Li-Ion products have been designed and manufactured with safety as their number one priority, shipping Li-Ion batteries still requires compliance with international regulatory guidelines enforced by our shipping carriers.

In the interest of ensuring a consistent standard for customer experience, we wanted to put together this brief summary of how these regulations apply to VEX products, and how we work within them to get your batteries from our warehouse in TexasOntario to your classroom. We know this is a subject that can be a bit confusing, so we wanted to provide some transparent explanations for the shipping fees and options that are being presented to you.

VEX Li-Ion batteries fall within one of two possible hazardous materials shipment definitions:

UN3480 - Lithium Ion Batteries
SKU Description
276-4811 V5 Robot Battery Li-Ion 1100mAh
228-2779 VEX IQ Controller Battery Li-Ion 800mAh

UN3480 shipments cannot be shipped via any method that requires air travel without a “Dangerous Goods Declaration” surcharge from our carrier of $51.50. surcharge from our carrier of $55.Our batteries fall under the "inaccessible dangerous goods" category. To avoid this charge, you may have noticed that when you ordered a V5 Robot Battery by itself prior to October 2019, your only shipping option was FedExPurolater Ground.

However, we understand that some customers would like to have expedited shipping regardless of the fees incurred, so we have added this option back in, along with a $51.50$55 surcharge from FedExPurolater (when a battery is shipping by itself via air).

UN3481 - Lithium Ion Batteries Contained in Equipment
SKU Description
276-7000 V5 System Bundle
276-4820 V5 Controller
228-2530 VEX IQ Controller

Per UN3481, when a Li-Ion battery is contained within the product it is powering, it operates under different regulations. In which case, the product is permitted to ship via air service with no surcharge. Therefore, when you place an order for a 276-7000, you can utilize our normal shipping options.

UN3481 can also apply to “Lithium Ion Batteries Packed with Equipment”. This is where it gets interesting! If a Li-Ion battery is shipped in the same box as an item it is powering, then it operates under UN3481 guidelines, not UN3480. The definition only applies to certain combinations:

V5 Robot Battery (276-4811) plus up to 2 spares per qualifying unit listed below:

VEX IQ Controller Battery (228-2779) plus up to 2 spares per qualifying unit listed below:

Shipping to Hawaii, Alaska & Puerto Rico

All shipments from the continental US to Hawaii, Alaska, and Puerto Rico travel either by sea vessel or by air. Therefore, there are no true “ground” shipping options (including USPS Flat Rate boxes, which travel by air).

After extensive negotiations with our shipping carriers, we are able to offer the following shipping options for customers in these areas:

UN3480 shipments (e.g. a V5 Robot Battery by itself)
  • USPS “ground” service, via ocean, estimated shipping time 2 weeks (currently only available for UN3480 shipments)
  • FedEx 2-Day or Overnight Service (via Air), with a $51.50$55 surcharge

  • UN3481 shipments (e.g. a V5 Robot Battery plus a V5 Smart Motor)
  • Normal FedEx Air rates, no extended lead times or surcharges

We've created a special product page as a way for you to quickly combine items that would enable UN3481 classification. We are investigating long-term solutions that further streamline our ordering process for customers in Hawaii, but until then, this will be our short-term transparent option to ensure that we continue to both support our customers and operate within international regulatory guidelines.

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